FAQ
FREQUENTLY ASKED QUESTIONS
SIZING GUIDELINES
Getting you the right fit is important to us. Yaniv Persy shoes come in US sizing. Each style's fit is listed on its product Size Guide section. If your feet are wide, we suggest going up a size for comfort. If something does not fit right, we will be happy to exchange the unworn shoes for a different size
We usually do not recommend going by the shoe or foot measurements. First, everyone's method of measurement may be different, resulting in different results. Second, each shoe is made with a different shoe last and silhouette, and will have different measurements based on the front part of the shoes. Third, everyone's feet have different 'fullness' to them, so the same shoe may fit differently on different feet. We strongly recommend going by your usual dress shoe size, and refer to the size fitting recommendation on each product page. Please refer to the Size Guide on each product page.
If you are in between sizes or have wider feet, we would recommend going a size up for comfort. You may wish to purchase heel insert pads or insoles for a perfect fit. Everyone's feet are as unique as our personalities, but there are ways to ensure you are happy with the fit. Getting you the right fit is very important to us. If something does not fit right, we will be happy to exchange the unworn shoes for a different size.
The styles made from mesh are more flexible and can accommodate wider feet. As always, if your feet are wide, we suggest going up a size for comfort.
ABOUT THE SHOES
For the outdoor and uneven terrain (garden, beach, backyard and etc), you'll want something that gives you stability. Opt for our comfortable wedding flats, wedding sandalsor chunky heels! You can also wear high heels and low heels for an outdoor wedding. We recommend adding shoes accessories like a high heel protector so you don't have to worry about sinking in grass. Bonus: add an anti-slip pad or insole for extra friction!
We accept Visa, Mastercard, Amex, Maestro, Discover, Diners and Paypal.
For wedding shoes, it is ideal to order at least 1 month before your first dress fitting. This way you will have plenty of time for exchanges if needed. Further, you can relax and save yourself from waiting on the edge of your seat for the delivery the day before your fitting!
Yes! We are pretty obsessed with comfort and our shoes are engineered for comfort.
Don't wait until the last minute and always stay true to yourself! If you need any styling or sizing advice, don't hesitate to email us at online@yanivpersy.com.
Generally, our shoe size ranges from 5.5-9 US sizes. There are some styles that start at size 6 US, and some up to size 10 US. Unfortunately, we do not offer sizes below 5.5 or above 10 US. Please consult the product detail page for the sizes online@yanivpersy.com.
For wedding dresses, please contact our in-store stylist at online@yanivpersy.com. For shoes and accessories not at the moment, but we might do so in the future.
Unfortunately, no. However, we do offer some styles in different heel heights. If you don’t see anything that you are looking for, please email us to express interest. We love listening to your feedback and may offer your desired heel height if there is enough interest. 🙂
OUT OF STOCK NOTICE
The best way to be alerted immediately when your style/size is back in stock is by signing up in the "Notify me when this product is available" feature. When you select a size that is out-of-stock, the “Notify me when this product is available” button will appear automatically. Enter your email, and you will get a notification the minute the item is available.
SHIPPING AND DELIVERY
Yes! We ship to anywhere in the world that major shipping companies deliver.
We do not ship out on weekends or Jewish holidays. If you place an order on one of these days, your order will ship out on the next business day at the earliest.
It varies depending on the shipping method that you decide. The available shipping options with their rates will appear during check-out. For international customers, please note that any custom fees or VAT imposed by your country will be additional and are the responsibility of the customers. You will receive a bill from your country's customs office when the package arrives in your country and before the package can be delivered to you.
It all depends on your location and shipping choice. View our complete shipping and delivery informationhere.
You'll receive an email the minute your order is shipped with a tracking code, as well as if there are any updates/changes to your order.
First, please track your package online to see the latest information. Second, check with your neighbor, receptionist desk, or where your packages may have been dropped off at. Next, please contact the carrier (i.e. your local national post office, UPS, or DHL) to inform them that you have not received the package. Signature upon delivery is required. For international customers, please check the tracking number provided to you via email to see if your package has been held at customs. You may need to pay custom fees or VAT imposed by your country on imported goods before the package can be delivered to you.
In the case of a failed attempt of delivery, please contact the carrier (i.e. your local national post office, UPS, or DHL) and arrange for a re-delivery. They will be able to further assist you. Please note that many of them will automatically attempt another delivery the next business day. Please track the package online to see its progression. Signature upon delivery is required.
If you have not received your order after 4 weeks, please email us at online@yanivpersy.com. Please check the tracking code provided to you via email to see if your package has been held at customs. You may need to pay custom fees or VAT imposed by your country on imported goods before the package can be delivered to you.
RETURNS AND EXCHANGES
Getting you the right product is important to us. We are happy to offer returns or exchanges under the following conditions. To view our complete information about returns and exchanges, please click here.